The Zero Quality Control (ZQC) system is a mistake-proofing approach that prevents defects by monitoring process conditions at the source and cor-recting errors that would cause defects. In this breakthrough approach, mistake-proofing devices called poka-yoke are used to check and give feed-back about each product or operation in the process, not just a sample. This package helps start the education process by establishing the founda-tion to reach this goal - placing proven improvement tools in the hands of your company's entire workforce. This Learning Package Includes:  Leader's Guide  5 copies of Mistake-Proofing for Operators  1 copy of the classic book: ZQC: Source Inspection and the Poka-Yoke System Additional presentation materials on CD